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Terms & conditions

Last updated: 28 September 2026

These terms apply to personal training, coaching and online coaching packages provided by ZO Transformations (“ZO”, “we”). By booking a session or buying a package you agree to them.

Packages and validity

  • One-on-one packages are sold as 12, 36 or 72 sessions. Package details and pricing are confirmed in writing before you start.
  • Each package is valid for the duration stated for that package. Sessions not used within the validity period expire.
  • Payment is required in advance. Train now, pay later (for example via Tabby) is available on UAE one-on-one packages, subject to the provider's approval and terms.

Bonus days

  • 12 sessions: up to 4 bonus days at no extra cost.
  • 36 sessions: up to 10 bonus days at no extra cost.
  • 72 sessions: up to 30 bonus days at no extra cost.

Refunds and missed sessions

  • Packages are non-refundable.
  • Missed sessions cannot be claimed back. Rescheduling rules are agreed with your coach when your package starts.

Bonuses and offers

Package bonuses, such as the gym membership on the 72-session package, assessments and supplement discounts, are provided as described at the time of purchase, may depend on third-party partners, and have no cash value.

Your health

  • Tell your coach about any injury, medical condition, pregnancy or medication before you start and whenever anything changes.
  • If you have a medical condition, get clearance from your doctor before starting a new training or nutrition programme.
  • Stop exercising and tell your coach if you feel pain, dizziness or discomfort.
  • Nutrition, supplement and bloodwork guidance is general coaching advice and is not a substitute for medical care.

Results

Results shown on this website are from real clients. Individual results depend on consistency, nutrition, sleep, health and other factors, and are not guaranteed.

Home sessions

For home sessions, please make sure there is a safe, clear space to train. Sessions can take place at your home, in your building gym or outdoors in Dubai.

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Contact

Questions about these terms: info@zotransformations.ae · WhatsApp +971 52 542 1486